If you cannot sign in to RolloutIQ, work through the checks below. Most sign-in problems come down to the wrong password, single sign-on, or an invitation that has not been accepted yet.
Use the same email address your workspace invitation was sent to.
Make sure Caps Lock is off and an old saved password is not autofilling.
If you see "Invalid email or password," your details are not matching. Reset your password (see Reset your password).
Many teams sign in with single sign-on (SSO) instead of a password. If yours does, use the Sign in with Google, Microsoft, or Okta button rather than typing a password. If you are not sure, ask your workspace administrator.
New users receive an email invitation with a sign-in link that is valid for seven days. If you have not set up your account yet, open that email and follow the link. If the link has expired, ask an administrator at your organization to resend the invitation.
Try a different supported browser, or an incognito window, to rule out a cached session.
Ask your workspace administrator to confirm your account is active. A deactivated account cannot sign in.
Check whether RolloutIQ is having an outage at https://status.rolloutiq.com.
If none of this helps, contact support (see Contact support).
